👴💔 Paola Hernández spent months planning the perfect surprise for her 89-year-old grandfather: to see him enter a World Cup stadium for the first time, wearing his Mexico jersey and with his eyes shining with excitement.
They traveled together from home to Guadalajara, Jalisco. The dream cost around $5,000 in tickets bought on resale platforms.
When they arrived at the stadium gate, the tickets did not work. No one answered. Customer service kept them glued to the phone for hours while the match started without them. No refund, no solution, no entry.
And that is how the dream ended: the grandfather sitting on a bench outside the stadium, wearing all his soccer gear, watching the match on the small screen of his cellphone. Next to his granddaughter, but miles away from where he was supposed to be. 😤
The images went viral immediately, and the outrage was unanimous. Because if there is one unforgivable thing, it is stealing a dream from someone who may not have another chance to fulfill it.
Paola’s grandfather touched everyone’s heart, and they are already doing everything possible to help him fulfill his dream.
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